Store regulations

# ONLINE STORE REGULATIONS (WOODWORK BOBER)

## § 1. GENERAL PROVISIONS
1. The online store at ://woodworkbober.com is operated by a natural person: Francisco Bober, residing at: Warszawa, Poland, email address: info@woodworkbober.com, telephone number: 511826***.
2. The Seller conducts sales activities as an unregistered business in accordance with Article 5 of the Act of 6 March 2018 – Entrepreneurs' Law (Journal of Laws of 2018, item 646, as amended). 3. These terms and conditions define the rules for using the store, placing orders for carpentry and craft products, and the rules for deliveries and returns within the Republic of Poland and the European Union.

## § 2. PLACING ORDERS AND PAYMENTS
1. All prices listed in the store are total (gross) prices expressed in Polish zloty (PLN). The Seller is not a VAT payer due to its subjective exemption.
2. An order is deemed placed when the Buyer makes payment using the payment operators available in the store (Stripe / PayPal).
3. A simplified invoice (VAT-free invoice) confirming the purchase is issued for each order, sent electronically.

## § 3. ORDER PROCESSING AND DELIVERY
1. Order processing time (the time needed to manufacture or prepare a wooden product) is from 3 to 14 business days, unless the specific product description states otherwise.
2. Delivery is made within Poland and selected EU countries via courier companies or logistics operators (e.g., InPost). The Buyer bears the shipping costs, unless otherwise indicated.

## § 4. RIGHT OF WITHDRAWAL (RETURNS)
1. A consumer who has concluded a distance contract has the right to withdraw from it without giving a reason within 14 days of receiving the product.
2. **IMPORTANT EXCLUSION (Custom-made products):** Pursuant to Art. Pursuant to Article 38, Section 3 of the Consumer Rights Act, the right to withdraw from a contract does not apply to contracts where the subject of the contract is a non-prefabricated item, manufactured according to the Consumer's specifications, or intended to meet their individual needs (e.g., custom-made furniture, personalized wood engravings).

## § 5. COMPLAINTS (WARRANTY)
1. The Seller is obligated to deliver the product free from physical and legal defects.
2. If a product defect is found (e.g., structural cracks, manufacturing defects), the Buyer has the right to submit a complaint by email to the following address: info@woodworkbober.com.
3. The Seller will review the complaint within 14 days of its receipt.

## § 6. FINAL PROVISIONS
1. In matters not regulated by these Terms and Conditions, the provisions of the Civil Code and the Consumer Rights Act shall apply. 2. The Regulations come into force on the date of publication on the website.